Understanding your rights and our responsibilities under South Africa's data protection law
The Protection of Personal Information Act (POPI Act or POPIA) is South Africa's data protection law that came into full effect on July 1, 2021. The Act regulates how organizations collect, process, store, and share personal information.
The POPI Act aims to protect the personal information of individuals (data subjects) and ensure that South African organizations process personal information in a fair, responsible, and secure manner.
At SmartKollect, we are fully committed to complying with the POPI Act and protecting your personal information. We have implemented comprehensive measures to ensure that your data is processed lawfully, securely, and transparently.
The POPI Act is built on eight fundamental principles that guide how personal information should be handled
Organizations must ensure that the POPI Act's principles are complied with through appropriate measures.
Personal information must be processed lawfully and in a manner that doesn't infringe on the privacy of the data subject.
Personal information must be collected for specific, explicitly defined, and legitimate purposes.
Further processing must be compatible with the purpose for which it was collected.
Personal information must be complete, accurate, not misleading, and updated when necessary.
Data subjects must be aware that their information is being collected and for what purpose.
Personal information must be kept secure against risks of loss, unauthorized access, or unlawful processing.
Data subjects have the right to access their personal information and request corrections or deletions.
The POPI Act grants data subjects (you) specific rights regarding your personal information. At SmartKollect, we respect and uphold these rights:
You have the right to request confirmation of whether we hold your personal information and to access that information.
You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
You have the right to request the deletion of your personal information under certain circumstances.
You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
Where processing is based on consent, you have the right to withdraw that consent at any time.
You have the right to lodge a complaint with the Information Regulator if you believe your rights under the POPI Act have been infringed.
To exercise any of these rights, please contact our Information Officer using the contact details provided at the bottom of this page.
At SmartKollect, we have implemented comprehensive measures to ensure compliance with the POPI Act:
We are committed to processing your personal information lawfully, fairly, and transparently. We only collect and process personal information for specific, explicitly defined, and legitimate purposes, and we ensure that the personal information we process is adequate, relevant, and limited to what is necessary.
If you have any questions about the POPI Act or how we handle your personal information, please contact our Information Officer:
Rofhiwa Zimako
61 Sonop Street,
Horizonview Shopping Centre
Horizon, Roodepoort, 1724
You also have the right to lodge a complaint with the Information Regulator if you believe that your personal information has been processed in a way that does not comply with the POPI Act.