How we collect, use, and protect your personal information
At SmartKollect, we are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our debt collection management system.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms and Conditions.
This Privacy Policy was last updated on May 5, 2025.
This Privacy Policy applies to all information collected through our services, as well as any related services, sales, marketing, or events. It is important that you read this Privacy Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data.
Our Privacy Policy covers several important areas that explain how we handle your data
The types of personal information we collect and how we collect it.
How we use the information we collect from you.
When and with whom we share your personal information.
How we protect your personal information from unauthorized access.
How long we keep your personal information.
Your rights regarding your personal information and how to exercise them.
We collect personal information that you voluntarily provide to us when you register on our platform, express an interest in obtaining information about us or our products and services, or otherwise contact us.
The personal information we collect may include:
We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include:
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our platform. You can set your browser to refuse all or some browser cookies, but this may prevent some parts of our platform from functioning properly.
We use the information we collect for various business purposes. We process your personal information for these purposes in reliance on our legitimate business interests, with your consent, and/or for compliance with our legal obligations.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Our servers are located in South Africa. If you are accessing our platform from outside South Africa, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in South Africa and other countries.
Depending on your location, you may have certain rights regarding your personal information. These may include:
You have the right to request copies of your personal information. We may charge you a small fee for this service.
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
You have the right to request that we erase your personal information, under certain conditions.
You have the right to request that we restrict the processing of your personal information, under certain conditions.
You have the right to object to our processing of your personal information, under certain conditions.
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the Contact section.
We comply with the Protection of Personal Information Act (POPI Act) of South Africa. For more information about our POPI Act compliance, please refer to our POPI Act page.
If you have any questions about this Privacy Policy, please contact us:
SmartKollect
61 Sonop Street,
Horizonview Shopping Centre
Horizon, Roodepoort, 1724
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.