Please read these terms carefully before using our services
Welcome to SmartKollect. These Terms and Conditions govern your use of our website, services, and products. By accessing or using SmartKollect, you agree to be bound by these Terms and Conditions and our Privacy Policy.
If you do not agree with any part of these terms, you may not use our services. Please read these terms carefully as they constitute a legal agreement between you and SmartKollect.
These Terms and Conditions were last updated on May 5, 2025.
Our debt collection management system provides tools and services to help businesses manage their debt collection processes efficiently. These Terms and Conditions apply to all users of our platform, including administrators, agents, and clients.
Our Terms and Conditions cover several important areas that govern our relationship
Terms related to account creation, management, and termination.
Terms related to billing, payments, refunds, and subscription management.
Terms governing how our services may be used and limitations.
Terms related to data collection, storage, processing, and protection.
Terms governing ownership and use of content and intellectual property.
Terms limiting our liability and outlining user responsibilities.
To access and use our services, you must create an account with SmartKollect. By creating an account, you agree to the following terms:
You must provide accurate, complete, and up-to-date information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify SmartKollect of any unauthorized use of your account or any other breach of security. SmartKollect will not be liable for any loss or damage arising from your failure to comply with this requirement.
SmartKollect reserves the right to suspend or terminate your account at any time for any reason, including but not limited to, violation of these Terms and Conditions. You may also terminate your account at any time by contacting our support team.
Upon termination of your account, SmartKollect may retain your data for a reasonable period as required by law or for legitimate business purposes. You may request the deletion of your data by contacting our support team.
SmartKollect offers various subscription plans for our services. By subscribing to our services, you agree to the following payment terms:
You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as expressly provided in these Terms and Conditions. All fees are exclusive of taxes, which you are responsible for paying.
Subscription fees are billed in advance on a monthly or annual basis, depending on your subscription plan. Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date.
SmartKollect accepts various payment methods, including credit cards and electronic funds transfers. By providing a payment method, you authorize SmartKollect to charge that payment method for all fees associated with your subscription.
SmartKollect reserves the right to change the fees for our services at any time. We will provide you with reasonable notice of any changes in fees before they become effective.
By using SmartKollect, you agree to use our services in accordance with these Terms and Conditions and all applicable laws and regulations:
You agree to use our services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of our services. You must comply with all applicable debt collection laws and regulations when using our services.
You may not use our services to engage in any illegal activities, harass others, send spam, transmit malware, or attempt to gain unauthorized access to our systems or other users' accounts.
SmartKollect reserves the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our services.
Our services may integrate with third-party services. Your use of such third-party services is subject to their terms and conditions. SmartKollect is not responsible for any third-party services or their content.
SmartKollect is committed to protecting your privacy and the privacy of your customers. Our collection and use of personal information is governed by our Privacy Policy and these Terms and Conditions:
SmartKollect collects and processes personal information as described in our Privacy Policy. By using our services, you consent to our collection and processing of personal information in accordance with our Privacy Policy.
SmartKollect implements reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
SmartKollect retains personal information for as long as necessary to provide our services and as required by law. You may request the deletion of your personal information by contacting our support team.
SmartKollect complies with the Protection of Personal Information Act (POPI Act) of South Africa. For more information about our POPI Act compliance, please refer to our POPI Act page.
You are responsible for ensuring that your use of our services complies with all applicable data protection laws and regulations. You must obtain all necessary consents from your customers for the collection, processing, and sharing of their personal information with SmartKollect.
If you have any questions about these Terms and Conditions, please contact us:
SmartKollect
61 Sonop Street,
Horizonview Shopping Centre
Horizon, Roodepoort, 1724
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.